Customer Guidelines

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Rocklean provides professional residential and commercial cleaning services throughout Montgomery Village, Gaithersburg, Germantown, Rockville, Potomac, and surrounding communities in Montgomery County, MD. We believe cleaning is about more than appearance — a well-maintained home or business supports comfort, peace of mind, and a healthier daily environment.

What we stand for

• Clear communication and a respectful, professional experience
• Detail-focused service with consistent, reliable quality
• Flexible scheduling built around your routine
• A genuine commitment to your satisfaction — guaranteed

Services we offer

Office hours: Monday – Friday, based on availability

Cleaning appointments: Monday – Friday, confirmed at booking

Weekend appointments may be available upon request. Contact us to check availability.

• First appointment of the day: Our team arrives as close as possible to the scheduled time.
• All other appointments: A one-hour arrival window may apply to accommodate traffic and service variations.

If there is ever a delay, we will notify you promptly.

To help us deliver the best possible results, we kindly ask that you:

• Keep surfaces reasonably clear before we arrive
• Avoid using areas currently being cleaned when possible
• Allow floors and surfaces to dry fully after cleaning
• Secure delicate, valuable, or sentimental items beforehand
• Keep pets and children safely away from cleaning areas during service

If you have special requests, let us know before your scheduled cleaning so we can plan accordingly.

If the condition or size of the property differs from what was described at booking — such as additional rooms, heavier buildup, or deeper cleaning needs — we will notify you before proceeding.

We may adjust service scope or pricing if conditions differ significantly from the original request. You will never be charged without prior communication and approval. Transparency is a core value at Rocklean.

We understand that plans change. Please provide at least 24 business hours' notice to cancel or reschedule.

• Less than 24-hour notice: 50% of service fee may apply
• No access upon arrival: 50% of service fee may apply
• Emergencies are handled with understanding whenever possible

This policy ensures fair scheduling and supports our cleaning team.